Customer Services and Collection Services. -Collection paid -Collection of Delinquency balance -Answering emails and customer concerns. Collection and follow up of the additional and complementary deposits, scheduled. • Collection and follow up of the monthly payments, scheduled. • Collection and follow up of the annual/service fees, scheduled. • Inform clients about past due accounts and the amount that is currently owed. • Chargeback management. • Prepare the applicable accounting reports for the follow up of the management.