Customer support agent to help to customers with her requests (email tickets, chat online and phone support) Handle Customer's concerns regarding back-orders or late deliveries 2. Resolve cancellations and refund requests by looking up customer orders in our support system and processing an RMA. Address customer's general concerns and questions. Is available for 8 hours per day Pacific Time Mon-Fri. Has worked in a customer service setting or a similar customer-satisfaction job. Has a solid command of the English language. Legitimate Windows Environment: We work with a windows based web program. We do require for you to have a computer that runs on windows or has a windows environment already installed.