I am a highly skilled customer services representative. So looking forward for an opportunity to best utilize my skills and experience.I have around 3 years experience working as a live chats and tickets support agent. My responsibilities are to: Handle user chats - Reply to their questions - Resolve their problems instantly - Escalate to relevant departments if needed - Update the user once the issue gets resolved by relevant department - Stay in touch with users until their issue gets resolved. - Assist level 1 and 2 agents with the problems they are facing - Handle sensitive security issues from customers - Supervise the team whenever team lead is not available.