Hi, This is Urmi, I have 4 years of experience in customer service industry - Ecommerce and Tourism. Worked as Team Leader for SnapDeal.com (It's one of the biggest ecommerce website in India). Handled my team with ease. I am a fast learner and have fast typing skills which I acquired while working in chat and email processes. I have knowledge of each aspect of Ecommerce, right from inquires to processing of orders, shipping, tracking and disputes. Looking for opportunity to work for a US or UK or Aus ecommerce website. I will be a value add to your team. I am a graduate, with complete computer knowledge and also have a typing speed of 70 wpm