I have 15 years overall work experience including, expertise in customer service managment, powerpoints, excel, Outlook, data analysis, client relations, sales, marketing, administrative work, training delivery, training design and development. Operations management experience with 250 FTE.
10 years of managerial experience. 8 years of training delivery and management experience.
4 years of quality assessment, analysis and team management experience.
Leadership training, coaching, people management, performance management, SLA delivery, efficiency and quality metrics management.