I can provide customer support in multiple channels such as phone, email and chat. I am familiar with multiple CRM available in the industry and have experience using it firsthand (Zendesk, Pipedrive, Re:amaze, Shopify) and have a vast experience in the last 4 years. I've been awarded for the past 3 years working in the field and my expertise in handling client relations has been one of my best skills up to date. I've catered customers globally with regard to account creation, billing concerns, and purchase-related inquiries, including but not limited to processing refunds. In addition to that, I also perform basic troubleshooting for several devices.