I am enthusiastic, reliable and hardworking individual who has over 5 years giving professional and high quality service to contact center. I am skilled in establishing and maintaining quality assurance programs to ensure delivery of high levels of customer service that are compliant with the company's projects. I am good at monitoring customer interactions from multiple communication methods (phone, web, live chat, and email), Evaluating and reporting QA results. I have experience working with both Sales and Support teams. Also, i've been working with Service metrics (NPS/CSR/RR), its analysis and influence on contact center performance. I have experience working with LMI, SalesForce, Gizmo. I am eager to learn to use any new tools that get the job done well. I am a great team player, very keen to details, organized person. Ready for new challenges!