I have 6+ years of experience in customer services, sales & business support and marketing operations, working with various stakeholders, from lower and upper management, across the United Kingdom and Nordic countries. I am highly experienced with Microsoft Office tools, such as Excel, Word, Power Point & Visio, tools which I have used in my daily roles. I have helped the sales community and management with tracking their business results and maintaining their CRM systems up to date, by providing accurate reporting and data entry in tools like SiebelCRM and salesforce.com. I have completed a 3 day workshop on Business Process Management and applied the knowledge gained in improving and setting up a more efficient process in my past role, to ensure data quality for sales pipeline. I have coordinated on behalf of my manager the channel marketing business planning for 2 years in a row, increasing the budget spend percentages from 75% to 100%, as per the business priorities. I have also been in charge of creating the power point presentations for European and World Wide reviews for the Nordic Global Business Partner Leader in IBM, while also providing solid content input and ensuring in time delivery & team coordination.