Sales marketing manager, sales manager and customer service representative with nearly 9 years of experience combined. Responsible for generating an increase of 15% of new business to business sales with current employer, with a track record of outstanding sales results and awards at previous employers. Able to drive relationships with business owners, decision makers, staff and administrators and identify solutions to satisfy client needs while furthering company's presence and brand. I can provide e-mail, ticket and phone support. Tasked with leading and managing eight customer service representatives. Established sales objectives by forecasting and developing monthly sales quotas; projected expected sales volume and profit for existing and new products. Recognized by Century Link for owning customer experience and resolving all customer complaints on first call. Skills that I have perfected over the years are empathy, communication, efficiency, time management, attentiveness and many more. My number one goal would be your customer’s satisfaction; I am equipped to handle anything within my respected role.