I have experience in Customer Service assisting e-commerce and online businesses. I'll use the principles of the books Presuation, How to win friends and influence people and Crucial conversation for the best customer experience. I even have email templates for Impatient Customers, Tracking emails, Handling Order Modifications, Handling Product Flaws And Damaged Items, Handling Lost Packages, Handling Missing Items and more. I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout my experience as a Customer Service Agent, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer services, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude, and persuasiveness. I am always willing to learn and willfully familiarize myself with the product in order to provide the best possible support to customers. I am a full-time freelancer and can work Australian or U.S. business hours.