Greetings :), Thank you so much for visiting my profile. :) (-) I am an experienced and well-skilled Customer Service Associate who delivers work efficiently. (-) I've been in the customer service industry for 5 years, specializing in email support, chat support and Phone support. Since then, I have enhanced my communication and interpersonal skills. I am knowledgeable in customer relations, customer service, admin Support, Virtual Assistant, Rental property management, and advanced in Airbnb Support. Also responding emails in other languages via DEEPL translator and Google translator. I have already worked in these languages Portuguese • Dutch • Danish • German • Italian • Swedish • Finnish • Spanish • Norwegian (-) I am a full-time freelancer with the objective to satisfy my clients by providing them with detail-oriented, organized, and accurate work. Able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. |•| The services I can performs and tools which I am familiar with are : • Handle Property management • Live chat operator • Call Support • Email Support • Listing for Airbnb & Rental property • Virtual Assistant • Answering product Question • Order Tracking • Order Fulfillments • Customer Satisfaction • Handling Tricky Customer in a polite manners • Processing and confirming product shipments • Making discount offer for customers • Order cancellation and refund (According to policy) • Solving complaints/Tickets in a professional way • Airbnb • Vrbo • Phone.com • Google voice • Hospitable • HomeAway • Booking.com • Shopify • Agoda • Smoobo • Kross booking • CRM • New voice media (Caling app) • Zadarma • Ring Central • Freshdesk • Help scout • Slack • Zoho CRM • Signal • Airtable • Charge Automation • Tawk.to • Reamaze • Trello (-) I will definitely provide the best service to my clients by making sure I know what they want and how to do it, exceed their expectations by completing the assigned tasks before the deadline and by always dealing with them professionally. I take care of the client's business as I would handle my own for their success is my own success as well. (-) I have done the following projects: • Customer support for Airbnb (Chat support) • Administrative Coordinator (Quality control + Team leads) • Virtual Assistant for a Shopify store • Admin Support for a Shopify store (24/7) • Customer support for 20 + Shopify stores (Worldwide drop shipping) (-) I also have an excellent team who is with me and always ready to work on any project related to customer service. (-) I am a very hardworking and detail-oriented person and I'm confident that I can work with my future clients well. Looking forward to working with you. Bundles of thanks. :)