- Managed a group of Customer Service agents.
- Organized extensive, database-driven projects.
- Created new processes to improve the teams' workflows and business outcomes.
- Handled all customer inquiries to ensure clients are satisfied with services
- Organize meetings, travels and accommodations.
- Schedule appointments.
- Manage email accounts.
- File and document organization.
- Email monitoring and organizing.
- Maintaining records, data entry and etc.