Welcome to my service. I'm a full-time Freelancer. I have experience using Zendesk, Freshdesk, Slacks, Live Chat, Shopify, and more. I can provide e-mail, ticket support, and live chat support. Communication is my passion and firmly believes in fully comprehending customers' needs in order to achieve customer satisfaction. I'm always willing to learn and familiarized myself with the product or the service of the company I'm working with in order to provide the best possible support to customers. RESPONSIBILITIES: - Develop working relationships with customers, provide excellent customer service through the chat or ticket/email. - Deescalate customer’s issues and complaints per company’s rules and regulations. - Work with customers on a regular basis to resolve and maintain the company’s services on chat or by answering their tickets/email. - Maintain accurate and timely case notes on all customer contacts and document activities. - Act as a team player and work together with my colleagues to overcome any barriers. - Use of language skills (English, Arabic) to provide the best customer service and achieve the company’s goals I'm Available 24/7 I'm looking forward to working with you.