Customer Service and Support:

Answer Questions from Customers:

Respond promptly and expertly to consumer questions by chat, email, and phone.

Give precise details on the company's policies, goods, and services.

Address Customer Concerns:

Resolve client concerns and complaints quickly and effectively while offering solutions.

When necessary, escalate complicated problems to the relevant managers or departments.

Preserve Records for Customers:

Maintain and make updates to the CRM system's customer records.

Record every conversation and transaction with customers.

Active Customer Participation:

Speak with clients to get their opinions and make sure they are happy with the goods or services you provide.

Find ways to promote additional goods or services by upselling or cross-selling.

Working together:

Collaborate collaboratively with other departments (such as Technical Support, Marketing, and Sales) to address customer concerns and enhance the overall customer experience.

Attend team meetings and training sessions on a regular basis.

Article Writing and Content Creation

Research, write, and edit high-quality articles, blog posts, and other content for the company’s website and marketing materials.

Ensure all content is engaging, informative, and aligned with the company’s voice and branding.