With over a decade of experience in customer service, including three years in a fully remote role supporting a U.S.-based company, I bring a proven ability to deliver exceptional support across email, phone, live chat, and social media. I’ve led high-performing teams, coached agents to success, and navigated complex CRM tools with confidence and ease.
Known for my adaptability, independent problem-solving, and unwavering focus on customer satisfaction, I consistently earn trust and deliver results. I’m passionate about leveraging technology to streamline operations and elevate service quality, and I thrive in fast-paced environments where empathy and precision go hand in hand.
Whether I’m leading a team, managing administrative workflows, or diving into data to uncover actionable insights, I bring a detail-oriented mindset, a proactive approach, and a commitment to continuous growth. I’m especially drawn to mission-driven organizations where I can contribute to both strategic goals and day-to-day excellence.
Let’s connect if you’re looking for a customer experience leader who blends operational expertise with a human touch.