Customer Support for E-commerce

Other

$10/hr Starting at $1K

Phone order processing
Chat support and email support.
Manage team/ agents remotely
Call monitoring assuring quality call and service.
Checking the logins, tardiness, late or compliance
Monitor daily sales and send weekly reports to client
Reporting of daily quota or sales
Coordinating with the manufacturer from China, placing bulk orders on behalf of my client.
Follow up with the shipping status of my client’s orders inside and outside the US
Checking and reporting regarding parcels not received (USPS)
Ensuring the shipping schedule of orders shipped on time.
Researching prospective customers, resellers, and wholesalers.
Emailing prospects who would like to resell the products and processing orders for them with a template given by my client and sending emails on their behalf.
Constant communication and support to existing resellers.
Sending emails to suppliers, customers, visitors, enquirers, or relevant staff on behalf of the client.
Checking stocks daily and updating inventory in the database.
Monitoring of the CRMs and Tickets just to make sure that all tickets are answered.
Monthly sales report to be submitted at the end of the month.
Used Shopify, eBay, Amazon, and Woocommerce
Zendesk, Freshdesk Zoho
Skype, Slack, Ring Central, and other tools

$10/hr Ongoing

Phone order processing
Chat support and email support.
Manage team/ agents remotely
Call monitoring assuring quality call and service.
Checking the logins, tardiness, late or compliance
Monitor daily sales and send weekly reports to client
Reporting of daily quota or sales
Coordinating with the manufacturer from China, placing bulk orders on behalf of my client.
Follow up with the shipping status of my client’s orders inside and outside the US
Checking and reporting regarding parcels not received (USPS)
Ensuring the shipping schedule of orders shipped on time.
Researching prospective customers, resellers, and wholesalers.
Emailing prospects who would like to resell the products and processing orders for them with a template given by my client and sending emails on their behalf.
Constant communication and support to existing resellers.
Sending emails to suppliers, customers, visitors, enquirers, or relevant staff on behalf of the client.
Checking stocks daily and updating inventory in the database.
Monitoring of the CRMs and Tickets just to make sure that all tickets are answered.
Monthly sales report to be submitted at the end of the month.
Used Shopify, eBay, Amazon, and Woocommerce
Zendesk, Freshdesk Zoho
Skype, Slack, Ring Central, and other tools

Client DevelopmentCommunication SkillsEmail ServicesInventory ManagementOrder ProcessingPhone SupportQuality AssuranceReportsSalesTemplates

IVOSCorp