Honed and developed through the years, I am the perfect Email Customer Care Representative and General Virtual Assistant for you and your business. My skills include the proficient use of Xero, Xsellco, Evernote, Shopify, Amazon, Slack, Redbooth, Asana and Zendesk. I have had a solid background in Customer Services and I feel that I would make a good representative of the company for the customers. My communication skills has always been my biggest strength. I always know when to escalate a problem that cannot be resolved at my level. I am not deterred by rude customers and do my utmost to try to make the situation calmer for all concerned. Developing a good rapport, and regular communication is important to me. It ensures that expectations are met and queries are addressed promptly. I pride myself on providing the highest quality of work for my client and his/her customer's satisfaction.