Responsible for talking to customers in an enthusiastic and tactful way and for resolving any service issues, billing issues or complaints they may have.
Interacting with customers over the phone.
Involved in the direct contact with customers by telephone, post and email.
Verifying the accuracy of orders from customers.
Taking inbound calls from customers.
Preparing customer service summary reports.
Processing all customer transactions efficiently and accurately.
Analyzing customer transactions, correcting records, and adjusting errors.