I'm Kareem AboRas, I have more than 7 years of experience in customer success and customer support field, I've been working for: 

- British American Tobacco 

- Consumer Electronics Vodafone UK 

- Telecommunications Site123 Website builder 

- Web hosting TIER Mobility 

- Consumer Electronics Helper Choice 

- Domestic Workers Recruitment As a customer success and technical support agent, and also I've been promoted to be team lead with Vodafone UK. 

I speak English fluently and Arabic is my mother tongue, I have a very good experience with handling queries over multiple Social media platforms such as Facebook, Instagram, WhatsApp, and Twitter, also, I have strong ticketing skills through email support, live chatting, CRM (Such as Zendesk, Hootsuite, Freshdesk, Kustomer, and Intercom), E-commerce tools such as Salesforce, and Shopify, as well as Payment Gateways (Stripe, and Klarna) and also Outbound and inbound calling as pillars of my customer experience competency.

My main skills are being communicative, informative, and initiative to customers' needs and inquiries.