Customer services specialist with extensive management experience. Strong interpersonal skills with certification in Six Sigma, PMEC, SCM etc. Innovative problem solver; developed and implemented new service strategies to increase customer satisfaction by 30%.Versatile skill set with experience in customer service, project management, Quality Assurance, P2P, SAAS, eProcurement, AP, e-Invoicing, Key Account Management, SLA Management, Project Management and written and oral communication. Recognized skills in mentoring, recruiting, mediating between employees, and in leading team projects. Hands on experience with MS Suite, SQL, Word Press etc. In addition to the above, I’m a creative, skilled and accomplished freelance content writer with diverse knowledge of writing contents for various websites and global client requirements. Skills & Abilities: • Leadership, coaching and mentoring – Ability to motivate and train others. • Active listening and reading comprehension. • Excellent problem-solving skills. • Organized, combined with multi-tasking ability. • Excellent communication and people management • Performance and Service Delivery Management (Six Sigma Lean Initiatives) • Analysis and MS Excel (Dashboard Reporting) • Customer Success & Customer Satisfaction • P2P, SAAS, Accounts Payable, Catalogue Management, e-Invoicing