I have been in call center industry for more than 4 years and I have built my self. I posses these skills and abilities. Patience Attentiveness Clear Communication Skills Good chat skills and experience Knowledge of the Product or Service Ability to Use “Positive Language” Acting Skills Time Management Skills Ability to “Read” Customers A Calming Presence Goal Oriented Focus Ability to Handle Surprises Persuasion Skills Tenacity Closing Ability Willingness to Learn ----------------------------- I know about computer software and other IT stuff. I have good skills for these softwares. MS Office Adobe Photoshop Adobe Illustrator Coral Draw Dreamweaver Windows 7/8/10