I have worked, almost two years, as a bilingual telephone operator for a large telecommunications company in Brazil. With that experience, I have learned how to interact with the clients, how to resolve their issues, how to listen patiently, and how to work with ticketing systems. I also have experience with customer support over the Internet. Therefore, I have learned how to work with softphones, online spreadsheets, and how to work with emails and their templates to be sent to the clients.