Professional Customer Service Representative with 3+ years of experience resolving complex customer inquiries. I am passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. I have been working as an Associate Engineer at SAP Hungary for about 2 years now where I have been assisting customers with various software related issues and have provided in-depth technical support to clients at a Tier 2 level. I am highly adept in systems analysis, diagnostics, troubleshooting and conflict resolution. I exhibit excellent organizational and problem-solving skills and I works quite well in team environments and displays strong work ethics.