Customer Support Representative
• Provides top-notch technical support to customers via inbound calls, ensuring their issues are resolved efficiently and effectively.
• Offers comprehensive technical chat support to customers through multiple communication channels.
• Offers expertise in back-office support, ensuring seamless and organized daily operations.
• Delivers exceptional chat support for customers, accurately processing dropship orders and maintaining a high standard of quality.
• Engages with customers through outbound calls to promote products, drive sales, and build brand loyalty.
• Conducts thorough product research to stay up-to-date on the latest product information and features.
• Develops and maintains positive working relationships with social media influencers for collaborative marketing opportunities, enhancing brand visibility and reputation.