I have a strong knowledge about customer service, objection handling, account management and validations as well as risk management for fraudulent accounts or activities and time management skills. I used to handle email and chat for personnel support with high resolution requirement. Ensuring business process were standards, business rules were met and complied. I am responsible in validating Australian residents of utility relief grant concessions for electricity and gas. Providing assistance to personnel and colleagues about proper business processes. Corresponds to Australian government agency to ensure that grants were applied according to resident’s eligibility. Tracing payments credit score and account investigation.