-Communicating with clients and customers about their experiences with a product or service. -Providing advice on purchasing products or services. -Answering client or customer questions about properly using or accessing a product or service. -Taking or processing orders for a product or service. -Listening to customer or client complaints or concerns and working to resolve their issues. -Manage large amounts of incoming calls -Identify and assess customers’ needs to achieve satisfaction -Build sustainable relationships and trust with customer accounts through open and interactive communication -Provide accurate, valid and complete information by using the right methods/tools -Follow communication procedures, guidelines, and policies -Take the extra mile to engage customers -Order fulfillment