I will provide chat ,email ,social media support
I have 4 years of experience in customer support for start ups to well established companies
we understand the business processes and maintain strict TAT & SLA
We update the kpi's everyday with all the detailed metrics
We are not just here for customer support we also keep an eye on most common customer issues and report them accordingly for your betterment
Detailed reporting on weekly basis on all metrics
What we do ?
Handle your chats on website and reply to customer queries
Handle your email queries
We also have expertise in handling bulk email or high backlogs of customer emails
Provide additional information/offers about business for better customer engagement and business development
We go by slogan HAPPY CUSTOMER HAPPY BUSINESS
Our 5 Steps to Customer Service Glory
Be Genuine: Personalize the Conversation. When a customer calls with a complaint or a concern, make the time to treat them like an individual
Be Accountable: Don't Pass the Buck
Be Empathetic: Listen, Acknowledge, Validate & Apologize
Be Innovative: Provide Solution
Be Trustworthy: Never Make Impossible Promises.