I will provide chat ,email ,social media support I have 4 years of experience in customer support for start ups to well established companies we understand the business processes and maintain strict TAT & SLA We update the kpi's everyday with all the detailed metrics We are not just here for customer support we also keep an eye on most common customer issues and report them accordingly for your betterment Detailed reporting on weekly basis on all metrics What we do ? Handle your chats on website and reply to customer queries Handle your email queries We also have expertise in handling bulk email or high backlogs of customer emails Provide additional information/offers about business for better customer engagement and business development We go by slogan HAPPY CUSTOMER HAPPY BUSINESS Our 5 Steps to Customer Service Glory Be Genuine: Personalize the Conversation. When a customer calls with a complaint or a concern, make the time to treat them like an individual Be Accountable: Don't Pass the Buck Be Empathetic: Listen, Acknowledge, Validate & Apologize Be Innovative: Provide Solution Be Trustworthy: Never Make Impossible Promises.