Here are some of the tasks I have completed in the last two years.
*Provided fast and friendly customer support, attending to 90 customers daily via chat and email.
*Built and maintained rapport with customers to become a trusted advisor and followed up with the courier and vendors to ensure the safe delivery of what they ordered.
*Quickly assessed customer needs and proactively provided business solutions to those needs.
*Provided superior customer service while handling inbound order placement calls and product inquiries.
*Maintained transparent lines of communication for customers about the status of orders and post-order issues.
*Provided expert insight on the benefits of their membership and account in general.
*Help train new agents who join the account. Educating them on how to handle emails and chat support.