Customer support services (5171478)

Administrative & Secretarial Customer Service & Account Management

Customer support services

$10/hr Starting at $30

I am an experienced Customer Experience professional specializing in support software implementation and optimization and process improvement. I am a certified Zendesk Support Administrator with the experience and know how to design and implement new instances of Zendesk or to assess current systems for efficiency improvements and implement the changes. My specialties include: + Business Rules /Automations (Support) + Views (Support) + Groups (Support) + Organizations (Support) + Tagging (Support) + Ticket Forms (Support) + Conditional Fields (Support) + Macros (Support) + Social support (Twitter/Facebook in Support) + Customer Satisfaction program design and tracking (Support/Explore/Talk/Chat) + Defining and implementing KPIs (Support/Explore/Talk/Chat) + Building reporting dashboards (Explore) + Chat (Formerly Zopim) + Talk + Help Center (Guide) + Answer Bot (Support) + Installation of 3rd party apps + Integration with other systems In addition to implementing the logistical and technical portions of Zendesk, I am also an experienced customer support writer. I can create macros and help articles in the voice of your company to efficiently address issues and to deflect unnecessary contacts. In addition to Zendesk, I have worked with Salesforce and Zoho.

About

$10/hr Ongoing

Download Resume

I am an experienced Customer Experience professional specializing in support software implementation and optimization and process improvement. I am a certified Zendesk Support Administrator with the experience and know how to design and implement new instances of Zendesk or to assess current systems for efficiency improvements and implement the changes. My specialties include: + Business Rules /Automations (Support) + Views (Support) + Groups (Support) + Organizations (Support) + Tagging (Support) + Ticket Forms (Support) + Conditional Fields (Support) + Macros (Support) + Social support (Twitter/Facebook in Support) + Customer Satisfaction program design and tracking (Support/Explore/Talk/Chat) + Defining and implementing KPIs (Support/Explore/Talk/Chat) + Building reporting dashboards (Explore) + Chat (Formerly Zopim) + Talk + Help Center (Guide) + Answer Bot (Support) + Installation of 3rd party apps + Integration with other systems In addition to implementing the logistical and technical portions of Zendesk, I am also an experienced customer support writer. I can create macros and help articles in the voice of your company to efficiently address issues and to deflect unnecessary contacts. In addition to Zendesk, I have worked with Salesforce and Zoho.

Skills & Expertise

Account ManagementAdministrative AssistantApp DevelopmentAvayaChat SupportClient AdministrationClient AssessmentClient ContactClient Issue ResolutionClient OrientationCorrespondence ManagementCustomer ServiceDesignFive9FreshdeskOntraportOrder ProcessingPhone SupportProcess DesignProgram ManagementSalesforceSaleslogixVoice-OversZendesk

Related Work Collections

Certified Customer Support Representative

87 Reviews

PublishandPromote says,

Muhammad was very professional. Listened to our requirements and did a great job editing our video.

for edit short video 9 min - beyondyourbook on Jun 14, 2024
PublishandPromote says,

We are very pleased with the professionalism, prompt communication and excellent customer service Muhammad and his team have shown. We intend to send them more projects for video editing this year.

for video edit/production on Jun 07, 2024
Patrick_Lyons1 says,

I'm very pleased with the flyer Muhammad created for me. It was eye appealing. He was able to create it very fast but still focus on the details. I highly recommend him for your design needs!

for Post Card Design on Jun 02, 2024
Nabila Chambers says,

Good work. Thank you

for photo editor on Apr 05, 2024
Veronica 26 says,

This freelancer, Muhammad Qasim Rasheed Dar, was willing to change the headshot until it looked like me..He did a good job at a fair price.

for Create Digital Headshot on Apr 01, 2024

Sign up or Log in to see more.