Skills: - Submit/generate reports on a daily basis Experienced using the following platform/tools: - JIRA (atlassian): Used to report bugs/issues. - Salesforce: CRM - Used to send/answer emails, log chat conversation & submit escalation. - Airtable: CRM - Used to do reports, log data and other details that needs table for monitoring - Outlook: Used to receive & send emails/updates - Slack: Used to communicate with clients & staffs within the company. - MS Excel & Word: Mainly used for creating reports to submit to clients - Quickbase: Used to create reports for alarming issues to notify engineers and have it fix right away. - Bluejeans: Used for online meetings and conference calls