Customer Services

Having an experience of more than 10 years in service industry, we have successfully provided customer services to our clients, world over.  

Customer Services Representative with over two years of experience helping customers remotely.

Skills

Communication

• Handled over 100+ customers a day, listening and addressing their concerns remotely.
• Wrote scripts to streamline client conversations.
• Correspondence via emails/chats/calls coordinating between customers and service providers.
• Collaborated with a team of customer service representatives to decrease average wait time by 20%.

Problem-solving

• Resolved customer complaints and helped refund merchandise over the phone and on online platforms.
• Answered on average 100+ customer phone calls in a day, with 94% customer satisfaction rating.

Virtual Assistant

• Respond to emails and phone calls
• Schedule meetings
• Book travel and accommodations
• Manage a contact list
• Prepare customer spreadsheets and keep online records
• Organize managers’ calendars
• Create presentations, as assigned
• Address employees’ administrative queries
• Provide customer service as first point of contact