I have worked as a customer support specialist for the last 3 years, mainly in email outreach.
If you have a high influx of calls or emails and need someone to deal with them, I have the knowledge and soft skills to do so efficiently. I have worked with troubleshoots, complaints, cancellations, refunds and shipping matters. I believe that a customer's journey should be one of our priorities.
I am knowledgeable on Slack, Front, Google Workspace and Zendesk.