With over 5 years of experience managing customer support teams in the telecommunications and logistics industry, I have a proven track record of success. Leading teams of up to 25 representatives, I have implemented strategies to enhance customer satisfaction and team performance. Through regular performance evaluations, I provide constructive feedback and coaching to drive individual growth.

My skills encompass effective time management, ensuring efficient handling of customer calls, as well as a comprehensive understanding of call center processes and procedures. With a strong sense of empathy, I am adept at relating to both customers and team members, addressing their needs with compassion. As a skilled coach, I have mentored team members to improve their skills and overall performance.

Proficient in data analysis, I leverage metrics and trends to identify areas for improvement and enhance team productivity. Additionally, I bring 8 years of customer support experience and a genuine passion for assisting customers in finding solutions to their problems.

In my previous role as a customer support manager, I successfully oversaw the operation and support team, ensuring top-notch service delivery. Moreover, I have a proven entrepreneurial spirit, having built and developed two small businesses, Expack Shipping and EduKids Academy. At EduKids, I devised the business plan, managed social media presence, and implemented the initial marketing strategy. Additionally, I have gained one year of experience as a customer support manager for Raya Contact Center.

Overall, I am a dynamic professional with a strong background in managing customer support teams, enhancing customer satisfaction, and driving business growth.