With over 7 years of experience in Customer Service and Technical Support(Live Chat, Email and Phone), I am your best bet when it comes to creating a pleasant experiences that will leave a memorable impression for you and your clientele! Delivered excellent customer service while maintaining an average of 97.5% interaction quality score. Being professional csutomer-centric Support Agent I bring my dedication and enthusiasm to the table along with my skills in: Leadership and Initiative - Acted as a Subject Matter Expert by assisting fellow agents with tier 2 technical issues. - Supported a team of 16 agents which lead to significantly improved performance that brought the team's statistics from 7th out of a possible 8 position, to 2nd within 4 months.