I am a professional Customer Service Representative who is also an experienced and enthusiastic Telemarketer with excellent customer service and marketing skills. Adept in making sales phone calls to effectively convey a message and relay information about a product or service. Committed to working professionally and deligently, skilled in remaining calm and courteous during high pressure situation. I am someone who is constantly developing innovative ways to exceed customer expectations. Establishes success by listening to customer needs, following company policies, and finding a resolution that benefits the company and the customer. Uses every customer interaction as an opportunity to improve professionally. Also loves working behind the scenes; giving some technical support, answering emails, phone calls, and live chat are my favorites. I am skilled in exceeding sales goals and company expectations.
HIGHLIGHTS • Client communications • Cold and warm calling • Product knowledge • Savvy negotiator • Problem-solving • Telesales • Client management • Persistent • Situational awareness • Proficient multi-tasking • Team player • Excellent Phone Etiquette ACCOMPLISHMENT • Consistently exceeded daily sales targets with an average of $65,000 in sales each month. • Maintained low return rate of 4-5% month to month. • Earned Top Performer Award 4 times.