As a customer support specialist with hands-on experience in providing top-tier support for major brands like Walmart and Talabat, I am here to ensure your customers receive exceptional service through chat and call channels. My expertise spans across both inbound and outbound communications, ensuring prompt issue resolution, customer satisfaction, and retention.

Services Offered:

• Chat Support: Efficient and empathetic handling of customer queries, complaints, and order-related issues via chat platforms, ensuring a quick and effective resolution.
• Call Support: Polished verbal communication skills with a focus on active listening, resolving concerns over the phone, and upselling services or products when necessary.
• Customer Satisfaction: Proficient in de-escalating challenging situations and delivering a positive customer experience, consistently meeting satisfaction KPIs.
• Order and Issue Resolution: Assistance with tracking orders, handling returns, refunds, cancellations, and resolving any service-related inquiries.
• Sales & Upselling: Experience in identifying customer needs and recommending products or services that best meet their requirements.
• CRM Systems: Familiarity with customer relationship management (CRM) tools, ensuring smooth documentation and resolution of customer queries.
  
  Let me help you build strong, loyal customer relationships through efficient and professional support!