Skilled customer experience leader with expertise in setting strategy and vision, building, leading and growing teams that are capable of shaping loyal customer base and creating a positive customer engagement. I have a deep understanding of how to successfully manage and streamline operational processes, and develop effective communications at each point in the customer journey (from onboarding to support interactions). I am also focusing on the impact of data driven decision making on product development, project management and optimization strategies by leveraging big data for better business outcome.
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