I have experience working for a Canadian-based company named Helium Deploy. I was a member of their customer support team. My main domain was to p[provide email support but I have also provided chat support and can provide phone call support too. The CRM tool that I used is Freshdesk and I used it to resolve around 50 tickets every day. 

As someone who is experienced in using CRM tools and in providing customer support, I can assure you to provide the best customer support. I am punctual, hardworking, and passionate and I am always, by the grace of God, dedicated to my work.