● Fielded customer complaints and issues, with +90% of issues resolved to customer satisfaction.
● Maintained a friendly and positive attitude at all times, even with unhappy and unruly customers.
● Maintained a knowledge base of the evolving product offerings, and improved customer retention by 9% by proactively recommending new products to existing customers.
● Document customer interactions to reduce on-boarding time by 15% when new customer service representatives interact with customers.