All Services Sales & Marketing customer relations Customer Support $5/hr · Starting at $50 Respond to customer queries in a timely and accurate way, via phone or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Share feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedGather customer feedback and share it with our Product, Sales, and Marketing teams About $5/hr · Ongoing Download Resume Respond to customer queries in a timely and accurate way, via phone or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Share feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedGather customer feedback and share it with our Product, Sales, and Marketing teams Skills & Expertise Customer RetentionCustomer SatisfactionCustomer ServiceMarketingSales 0 Reviews This Freelancer has not received any feedback. Browse Similar Freelance Experts Customer Satisfaction ServicesCustomer Service RepresentativesSales ExpertsMarketersCustomer Retention Services