I bring with me 10 years of virtual assistant experience providing professional services to Amazon, eBay and Shopify store sellers.
I performed various tasks, such as:
- Customer service
- Order fulfillment
- Liaising with suppliers
- Product listing
- Product article writing
- Reports generation
I am knowledgeable about utilizing relevant platforms such as;
- Shopify
- Oberlo
- Aliexpress
- CJ Dropshipping
- Sumai Fulfillment
- Zendesk
- Freshdesk
I have also supervised 7 remote virtual assistants in customer support to ensure group and individual performance efficiency and held various remote positions such as team leader supervisor and account manager.
I was a former quality specialist in the customer support unit for 3 years for a leading telecommunications company in the Philippines, having 40+ customer service agents under my wing. I gauge performance to make sure key performance metrics are met and find areas of opportunity, providing one-on-one and remote coaching sessions and call evaluations to address them.
I also create and present reports to operations, and work with training units to devise development strategies. I possess above-average English communication skills and place high regard on professionalism, hard work, credibility, and efficiency.