Providing customer support should be a top priority for any business. According to research by the White House Office of Consumer Affairs, it is 6 to 7 times more expensive to acquire a new customer than it is to keep a current customer. Unfortunately, providing around the clock support for customers can be costly. The manpower needed to manage a help desk 24/7 or even just during normal business hours can be a real drain on a small team. This is where I can really come to the rescue. *Provide email support for customers *Man the help desk during your non-business hours *Help with technical support questions customers may have *Provide level 1 support so your engineers (or you) aren’t loaded down with basic questions *Write customer support documents *Manage new feature requests and pass them along to the team *Assign help desk tickets to team members as necessary