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Administrative & Secretarial Customer Service & Account Management

Customer Support

$25/hr Starting at $250

We're all Zendesk, Intercome, HelpScout and Freshdesk trained. We are also proficient in Olark for online chat support. We can hit the ground running providing both online customer support representatives and customer support managers. Our agents have worked for major corporations and small businesses alike. We have the business acumen to work diligently to close tickets on the first pass; while ensuring your customers become brand ambassadors.

About

$25/hr Ongoing

Download Resume

We're all Zendesk, Intercome, HelpScout and Freshdesk trained. We are also proficient in Olark for online chat support. We can hit the ground running providing both online customer support representatives and customer support managers. Our agents have worked for major corporations and small businesses alike. We have the business acumen to work diligently to close tickets on the first pass; while ensuring your customers become brand ambassadors.

Skills & Expertise

Account ManagementBusiness ServicesChat SupportClient AdministrationClient AssessmentClient ContactCorrespondence ManagementCustomer ServiceCustomer SupportEmail SupportFreshdeskOnline Chat SupportPhone SupportSalesforceTicketing SoftwareZendesk

24 Reviews

  • BVM Sports

    BVM Sports says,

    The group at Virtual Work Team provided articles to us in a timely manner, with great care and attention to detail! We would definitely recommend them.

    for Local Freelance Sports Writers Needed on Dec 23, 2021

  • Hasan_Al-Kailani

    Hasan_Al-Kailani says,

    Shilonda is an amazing person to work with. I am really happy with her service, reasonably priced and very efficient. Highly recommended

    for Shortlist & Interview an HR Manager on Oct 12, 2021

  • Brad 273

    Brad 273 says,

    I had a wonderful experience with you. You're very professional, thoughtful and have high integrity. Thank you so much.

    for Feedback & Consultation on New Product on Jun 05, 2020

  • Mr. Webber

    Mr. Webber says,

    Shilonda and her team and great and easy to work with. Painless process with people that know what they are doing!

    for Full Service SMM team on Apr 19, 2016

  • manna1009

    manna1009 says,

    Shildona was amazing. I found the best candidates because of her efforts. She definitely understand my needs. Worked tireless to get me great candidates which results in great hires. I definitely plan to use her again!

    for HR Recruiter on Jul 24, 2015

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