I am a highly motivated individual with a vast amount of experience in Customer Service, Virtual Assistant, and e-commerce.
I have a proven track record of providing excellent customer service and building long-term client relationships. I am capable of providing email, ticket, and phone support, and I believe that customer satisfaction is essential for any successful business.
I have diverse administrative experience for various level tasks.
REASONS WHY YOU SHOULD HIRE ME:
1. Serving Customers across various platforms (Facebook, Emails, Live Chat, and Phone support)
2. Order fulfillment:
- Fulfilling all orders in the Shopify store manually/via spreadsheet
- Passing the orders to the supplier directly and communicating with them whenever necessary.
- Updating tracking numbers from the supplier to the Shopify store.
3. Previous experience in the field of customer support( e-commerce stores, service businesses, law firm
4. Familiarity with ticketing systems Freshdesk, Zendesk, Salesforce, Call desks, etc
5. Capable to work under different work shifts and at weekends.
6. Detail-oriented with the ability to prioritize, respond promptly to customer inquiries and manage time effectively
7. Customer orientation, respectful response, adherence to rules, and ability to adapt
8. Ability to actively drive resolution of customer issues resulting in customer satisfaction and retention
9. Generate, facilitate and improve sales opportunities.
MY SKILLS AND STRENGTHS:
✔️ excellent customer service, communication, and negotiation skills both verbally and in writing (English)
✔️ rapid adaptation to foreign-accented speech
✔️ results-driven, sense of urgency and a high standard of professionalism
✔️ proficiency with computers and strong typing skills(60+ wpm)
✔️ work extended/flexible hours, including weekends, holidays, and evenings, as necessary to meet the customers’ needs.
✔️ basic math skills
✔️data entry
✔️hard worker, fast-learner
✔️ ability to multitask and work under pressure
✔️ ability to diagnose problems and find solutions
✔️ persuasive speaking skills
✔️ self-control and patience
✔️ “people-first” attitude
Managing social media accounts:
- Facebook, Twitter, Instagram, and Linkedin
I am familiar with the use of this modern business platforms and Tools:
Microsoft Word and Excel, Shopify, Gorgias, Google Tools (Mail, Drive, Docs, Calendar, Spreadsheet), Zoom, Trello, Zoho CRM, Messenger Apps, Discord, Slack, Microsoft Teams, Zendesk, Freshdesk, Salesforce, and HubSpot.
Managing Social media Accounts/Groups:
-Telegram
-Facebook
-Linkedin
-Instagram
-Whatsapp
I am always open to learning new tools if there are different tools you prefer to work with. I am quick to become adept.
I don't believe in being average or ordinary. I will go above and beyond to provide your customers with a great experience!