Technical Support representative, Convergys/concentrix; Quezon City — 2016-2020

Handles technical, sales, billing and other services for ATT. Provides troubleshooting assistance for cable, internet and phone services and as well as managing schedules for onsite technicians and installations. Markets services, promotions, products and protection plans of ATT. Applying bill credits and adjustments. 

Technical support advisor, tdcx Philippines; ortigas city — 2021-2022

Handles technical concerns for Apple devices and accessories in the APAC region. Provides inbound hardware and software troubleshooting assistance for iPhones, iPads, Apple computers, accessories and services. Provides billing assistance for Apple services. 

Chart retrieval specialist, change healthcare; taguig city — 2022-2023

Handled outgoing calls to retrieve patient medical charts from providers (hospitals, medical professionals) for client (health insurance companies) auditing. Handled back office work for initial data clean-up. Assures initially loaded data are valid and recent to maximize efficiency in reaching correct provider to retrieve medical records. Handled back office work to verify proper attempts were made to reach providers based on client guidelines. 

Client services associate, ibex Philippines; mandaluyong city — 2024-present

Provides direct executive assistance to Digital Realty Clients. Handles the role of Customer Success Manager for new and existing customer’s leasing spaces in the Data Center facility. Coordinating and scheduling meetings with internal and external stakeholders. Handling sales of Digital Realty services to existing and new customers.