I'm an experienced Customer/Technical Support Supervisor/Team leader for 10 years. My skills includes: • Respond and resolved to customers inquiries/concerns via chat/email/calls. • Knowledge in Handling and manage group of people and other skills such as: • Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organization. • Ability to demonstrate innovation and good judgment / problem solving skills when making decisions. • Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources. • Ability to adapt to changing priorities and meet deadlines. • Good presentation and Organization Skills • Proficient with various software application programs including: Operating Systems: 98, Me, XP, Vista, Windows 7,8 and 10; Familiar with Windows 2000 Advanced Server Application, Software, Programming Languages: Microsoft Visual Basic 6.0, HTML, Turbo C, Adobe, familiar with Turbo C++, Java Programming, Assembly Language & Microsoft FrontPage ) • Excellent Oral and Verbal Communication Skills • Strong analytical abilities