I have been a customer service representative for more than 11 years now. I have handled both voice and non-voice (email/chat) campaigns. I have also worked as an Assistant Operations Manager/Senior Team Leader in a call center industry for the past years and identify the different individual team members and team managers' needs for both direction and support in customer service, technical solutions and sales accounts. We target best results in operating together as as an effective team. I encourage full participation, foster positive team spirit, take ultimate responsibility for team decisions, progress and outcome.