I have 8 years of experience in Customer Service assisting US/Europian and Gulf customers. I have worked with several multi-national companies including IBM Daksh, Bank of America & First Gulf Bank and have served as a Team Developer as well. I can provide e-mail, chat and voice support and will do everything I can to delight your customers. I can also provide technical support and service for various issues related to printer setup, email, antivirus issues & any general software and hardware issues. Communication is my passion and I firmly believe in fully comprehending customer's needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service professional I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn any new tools and will fully familiarize myself with the product in order to provide the best possible support to customers/team. I am a full-time freelancer and can work as per any time slots available.