3 years of professional IT experience with a record increased responsibility and performance. Excellent in prioritizing and completion of tasks in a time-bound fashion, flexible with multitasking as required. Customer focused with diverse industry experience, enjoys learning new processes, team player ready to work under pressure. Good oral and written communication skills with excellent commitment, good attitude, loyalty and hard work. Provided remote end-user helpdesk support for our clients. Performed remote troubleshooting to address various network related issues for client via Lync chat, RDP, etc (for e.g. – Network drive setup, outlook issues) Provided customer support via Live Chat, Phone, E-mail, knowledge base program and other tools.