I am working as a ConnectWise Automate (Labtech) Administrator. I have been worked with Managed Service Provider over 4 years and familiar with MSPs process and products for MSP. I have worked with more than 15 MSPs and helped them in streamlining their ConnectWise Automate (LabTech) to make it more stable and profitable. I have developed lots of Script, Monitor sets for Connectwise Automate to automate day to day tasks.. . 2. ConnectWise Control Administrator: - 3. Desktop Support: - ? Desktop Support ? Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines. ? Participate in varied computer platforms in multi-layered client server environment. ? Train and guide staff hardware and software usage. ? Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction. ? Update and maintain computer inventory and surplus equipment. ? Ensure desktop computers interconnect seamlessly with diverse systems. ? Maintain passwords, data integrity and file system security for computing environment. ? Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software. ? Recommend and implement upgrades on systems to ensure longevity. ? Identify and repair hardware and network connectivity issues. ? Assist in technical upgrading and maintaining of entire desktop systems. ? Support in testing and deploymen